Employee Fingerprint Clocks In The Wrong Person

This issue occurs when users do not follow the correct Download/Upload procedure with the USB memory stick.

In Windows, navigate to the USB stick.

Delete the following files from the USB stick ( THIS IS VERY IMPORTANT)

Open Clockrite

Click on Clock/Clock Operations

Click on Open Clock Download Utility

Select “ USB Stick Colour” from the Send Employees option

Click Send.

Save this file to the USB stick.

This will ensure the correct user data is on the USB stick.

Unplug the USB stick and take it to the Clock (you will also need the Admin card)

If you have more than one clock, designate one as the master and ensure that all fingerprints are registered on to this clock.

STAGE 1

ALL USERS

At the Clock/Master Clock

Press M/OK

Swipe the Admin card

Navigate to System and press M/OK

Navigate to Data Mng and press M/OK

Select Delete All and press M/OK 

THIS DELETES ALL EMPLOYEES FROM THE CLOCK

    If your clock reboots this is normal

    Press M/OK

    Swipe the Admin card

If your clock has not rebooted press Esc to go back the main menu screen

Navigate to Pendrv and press M/OK

Select Upload

Select Upload Users

This uploads the correct user data to the clock.

****You will then need to re-register ALL fingerprints.****

STAGE 2

ONLY FOR USERS WITH MORE THAN ONE CLOCK

At the MASTER clock

Ensure the USB stick is plugged in!

Press M/OK

Swipe the Admin card

Navigate to Pendrv and press M/OK

Select Download

Select Download Users

Remove the USB Stick

Go to the 2nd clock

Plug the USB stick in

Press  M/OK

Swipe the Admin card

Navigate to Pendrv and press M/OK

Select Upload

Select Upload Users

At this point all users and fingerprints will be uploaded to this clock.

Repeat stage 2 for any additional clocks that you may have.