Fingerprint Issues - Three Stage Process
Sometimes people with very dry hands sometimes finds it hard to clock in (you might be familiar with this if you use iPads and other types of swipe screen as well). It probably just needs a very small amount of moisture on the finger to get a clear reading – try breathing hard on the finger before putting it on the scanning screen. Failing this quickly washing the hands should also work.
If the above does not work then then please follow the stage below:
Stage 1 - Delete the users fingerprint:
- Press the Menu (M/OK or M/<-- arrow) button on the clock and when the padlock shows on screen, swipe the Admin Card over the clock.
- Go to User Manage
- Go to Manage
- Scroll down to the specific Employee
- Press M/OK
- Select Del User (don't worry, it won't delete a user at this point)
- Select Delete Fingerprint
- OK any messages
Stage 2 - Re-register Fingerprints
The link below shows the correct fingerprint registration procedure.
https://clockrite-support.helpscoutdocs.com/article/820-registering-fingerprints-c200-c250
If these stages do not work, then please try the next stage.
Stage 3 - ID Number Lookup
If for some reason the above process is not reliable, users can improve their fingerprint success rate by following the instructions below:
- Each user will need their ClockRite ID number (e.g. 101)
- Prior to placing their finger on the reader, the user should enter their ID Number
- Now press either the OK button
- The clock will prompt them for a Fingerprint, at which point they should present
Following this process is more efficient as the terminal only searches for a match against for their individual record.